Return and refund policy

Last updated: 5 September 2026

Ahmed Driving Academy sells digital learning products and online courses. Because our products are delivered online, there is normally no physical product to return.

This policy explains when you may cancel a purchase, request a refund, or use a money-back guarantee.

1. About This Policy

This Return and Refund Policy applies to digital products purchased directly from Ahmed Driving Academy Ltd.

This may include:

  • TheoryPass30™;
  • TestFailAnalysis™;
  • online driving courses;
  • recorded training videos;
  • digital guides;
  • learning tools;
  • downloadable resources; and
  • other digital products sold by Ahmed Driving Academy.

Different products may have different refund guarantees.

Where a product page clearly offers a specific guarantee, the conditions shown on that product page at the time of purchase will also apply.

2. Digital Products and Returns

Our courses and learning materials are digital products.

There is therefore normally nothing physical to return.

After payment, you may receive immediate access through:

  • your Ahmed Driving Academy account;
  • our learning platform;
  • email;
  • download; or
  • another digital delivery method.

3. Your 14-Day Cancellation Right

Under UK consumer law, online purchases may normally include a 14-day cancellation period.

Different rules apply where digital content is supplied immediately.

If you ask us to provide digital content before the end of the 14-day cancellation period, we may ask you to:

  • give your express consent for immediate access; and
  • acknowledge that you will lose your statutory right to cancel once digital content begins to be supplied.

If you give this consent and acknowledgement and we provide immediate access, your statutory 14-day cancellation right may end.

This does not remove:

  • your statutory rights if the digital content is faulty or not as described; or
  • any separate money-back guarantee offered by Ahmed Driving Academy.

4. Our Voluntary Money-Back Guarantees

Some Ahmed Driving Academy products include a money-back guarantee that goes beyond your statutory rights.

The exact guarantee will be shown on the relevant product page.

If we advertise a guarantee when you purchase, that guarantee forms part of your purchase.

A voluntary guarantee does not remove your rights under UK consumer law.

5. TheoryPass30™ 14-Day Money-Back Guarantee

TheoryPass30™ includes a 14-day money-back guarantee.

If TheoryPass30™ is not right for you, you may request a refund within 14 days from the date of enrolment.

You do not need to provide a reason.

To qualify:

  • the request must be made within 14 days of enrolment;
  • the purchase must have been made directly from Ahmed Driving Academy; and
  • the account must not have seriously breached our Terms of Service.

Once a refund has been issued, access to TheoryPass30™, its learning materials and associated paid features will end.

6. TheoryPass30™ Pass Promise

TheoryPass30™ may also be sold with a Pass Promise.

Where this promise was included when you purchased, you may request a refund after an unsuccessful official DVSA theory test if you meet the conditions of the promise.

You must have genuinely used the learning system, including completing the required course elements.

These may include:

  • the 30-day study roadmap;
  • required video lessons;
  • practice materials;
  • required mock tests; and
  • other course requirements stated when you enrolled.

We may ask you to provide evidence of your official DVSA theory test result.

The Pass Promise is designed for learners who completed the learning system but were still unsuccessful.

It does not apply where a learner purchased the course but did not reasonably complete the required learning activities.

7. TestFailAnalysis™ Refunds

TestFailAnalysis™ is a pre-recorded digital learning course.

It provides recorded real-test examples and instructor explanations to help learners understand common practical driving-test faults.

It is not a personalised review of your individual DVSA test report.

Where TestFailAnalysis™ is sold with a money-back guarantee, the guarantee and its time limit will be clearly stated on the product page or checkout page.

If no separate voluntary guarantee is shown, your refund rights will be based on:

  • your statutory consumer rights;
  • the digital-content cancellation rules described in this policy; and
  • any other written offer provided when you purchased.

Purchasing TestFailAnalysis™ does not guarantee that you will pass your next practical driving test.

8. When We May Decline a Refund

We may decline a voluntary refund request where:

  • the refund period has expired;
  • the conditions of a stated guarantee have not been met;
  • the customer has already received a refund for the same purchase;
  • the account has been used to copy, record, share or redistribute course content;
  • the account has been shared with other people;
  • there is evidence of fraud or payment abuse;
  • the purchase was made through another provider whose refund process applies; or
  • the request falls outside your statutory rights and any guarantee offered with the product.

We will not use this section to remove any legal rights you have as a consumer.

9. Faulty or Incorrect Digital Content

Your digital content must meet the standards required by UK consumer law.

This includes requirements relating to digital content being:

  • of satisfactory quality;
  • fit for its intended purpose; and
  • as described.

If there is a technical fault or a problem with the digital content, please contact us first.

Where appropriate, we may:

  • fix the problem;
  • restore your access;
  • replace affected digital content;
  • provide an alternative solution;
  • reduce the price; or
  • provide a refund where required by law.

Your statutory rights are not affected by this policy.

10. Technical Problems

A temporary technical problem does not automatically qualify for a refund if we can fix the issue within a reasonable period.

If you cannot access your course, contact us at:

support@ahmeddrivingacademy.com

Please tell us:

  • the email address connected to your account;
  • the course you purchased;
  • the problem you are experiencing; and
  • any relevant screenshot or error message.

We will investigate the problem.

11. Duplicate Payments

If you accidentally pay for the same product more than once, contact us as soon as possible.

Once we confirm that a genuine duplicate payment was made, we will normally refund the duplicate charge.

12. Promotional Prices

If you purchase a course during a sale or promotion, a later price reduction does not normally create a right to receive the difference as a refund.

Likewise, if a promotion ends after your purchase, we will not normally charge you the difference.

Your purchase price is the price accepted at checkout.

13. How to Request a Refund

To request a refund, email:

support@ahmeddrivingacademy.com

Please contact us from the email address used to make the purchase.

Include:

  • your full name;
  • your account email;
  • your order number, if available;
  • the product purchased;
  • the purchase date; and
  • the reason for the request if the relevant guarantee requires one.

For a standard 14-day TheoryPass30™ refund, you do not need to provide a reason.

14. Refund Review

We may review:

  • your order details;
  • your account;
  • the date of purchase;
  • the guarantee that applied when you purchased;
  • relevant course progress where a Pass Promise applies; and
  • any evidence required under that guarantee.

We will contact you if we need information to process your request.

15. How Refunds Are Paid

Approved refunds will normally be sent back to the original payment method.

We will not normally send a refund to:

  • a different bank account;
  • another person's card;
  • cash;
  • a different payment provider; or
  • another payment method.

This helps protect customers against fraud.

16. Refund Processing Time

Once a refund is approved, we will process it as soon as reasonably possible.

Where UK law sets a refund deadline, we will follow that legal deadline.

After we issue the refund, your bank, card company or payment provider may take additional time to show the money in your account.

For most payments, this can take approximately 5–10 working days, depending on the payment provider.

17. Course Access After a Refund

When a full refund is issued, your access to the refunded product may be removed.

This may include access to:

  • course videos;
  • learning resources;
  • downloadable materials;
  • bonuses;
  • quizzes;
  • mock tests;
  • progress tracking;
  • communities; and
  • other features linked to the refunded purchase.

You must not continue using copies of paid materials obtained before the refund where doing so would breach our Terms of Service or intellectual-property rights.

18. Chargebacks and Payment Disputes

We encourage you to contact us before starting a chargeback or payment dispute.

Many payment issues can be resolved directly.

A chargeback should not be used as an alternative to following the refund terms that applied to your purchase.

We may provide relevant transaction and account information to our payment provider where a payment dispute is raised.

This does not affect your legal right to dispute an unauthorised or incorrect payment.

19. Changes to This Policy

We may update this policy when:

  • our products change;
  • our guarantees change;
  • our payment systems change; or
  • legal requirements change.

The version that applies to a voluntary money-back guarantee will normally be the version in effect when you made your purchase.

Updates to this policy will not remove statutory rights you already have.

20. Your Statutory Rights

Nothing in this policy limits or removes rights that you have under applicable UK consumer law.

This includes rights relating to digital content that is faulty, not as described or does not meet other legal requirements.

21. Contact Us

For refunds, cancellations or questions about this policy, contact:

Ahmed Driving Academy Ltd

Company Number: 15919099

Registered Office:
Unit 4, Storm 12 Plaza Shopping Centre
54 St. Marys Road
Southampton
United Kingdom
SO14 0BH

Email: support@ahmeddrivingacademy.com

Website: ahmeddrivingacademy.co.uk